Terms & Conditions

We make every effort to display product details, prices, sizes, colors, materials, and descriptions as accurately as possible.

Slight variations in color, polish, fabric texture, wood grains, and finishing may occur due to lighting, photography, screen settings, or the natural character of materials.

Customers are responsible for reviewing product details, dimensions, and suitability before confirming an order.

All orders are subject to product availability, price confirmation, payment verification, and acceptance by New Galaxy Furniture.

We reserve the right to refuse, cancel, or limit any order if incorrect information, pricing errors, stock issues, suspicious activity, or other operational concerns are found.

An order is considered confirmed only after our team verifies the order details and communicates confirmation to the customer.

Product prices may change without prior notice due to material costs, market conditions, supplier updates, or promotional changes.

Any applicable delivery charges, installation charges, taxes, or service charges will be communicated before order confirmation where applicable.

Customers must provide accurate payment and billing information. Orders may be delayed or cancelled if payment is incomplete, declined, or unverifiable.

Custom furniture is prepared according to the customer’s selected size, design, fabric, polish, color, material, or other agreed specifications.

Once production or special procurement has started, custom orders cannot be cancelled, refunded, or changed unless approved by management.

Customers must carefully review all custom order details before confirmation.

Returns, refunds, exchanges, and cancellations are handled according to our refund and shipping policies.

No refund will be provided once an order has been dispatched, except where an issue is verified and approved by New Galaxy Furniture.

Approved resolutions may include repair, replacement, exchange, refund, or another suitable solution depending on the nature of the case.

Users must not misuse this website, attempt unauthorized access, submit false information, interfere with website security, or use the website for fraudulent or unlawful activity.

We may restrict access, cancel orders, or take appropriate action if misuse, fraud, abusive behavior, or violation of these terms is detected.

Website content is provided for general product and service information and may be updated at any time without prior notice.

All website content, including images, text, product designs, graphics, logos, layout, and branding, belongs to New Galaxy Furniture or its respective owners.

Content from this website may not be copied, reproduced, modified, distributed, or used for commercial purposes without written permission.

Customer information is collected only for order processing, delivery, support, communication, and service improvement purposes.

We aim to handle customer information responsibly and do not sell personal information to unauthorized third parties.

Customers should ensure that all submitted contact, payment, and delivery information is accurate and up to date.

New Galaxy Furniture may update, revise, or modify these terms and conditions at any time to reflect changes in our services, policies, business operations, or applicable laws.

Continued use of the website after updates means you accept the revised terms.

These terms are governed by the applicable laws and regulations of Pakistan, including relevant consumer protection, electronic transaction, taxation, and business laws where applicable.

Any dispute will first be addressed through our customer support process. If unresolved, the matter may be handled through the appropriate legal or regulatory forum.