Customer Support
Refund Policy
At New Galaxy Furniture, every order is handled with care and attention to quality. Our refund policy is designed to keep the process clear, fair, and transparent for all customers before an order is dispatched from our showroom or warehouse.
No Refund After Dispatch
Once an order has been dispatched for delivery, it cannot be cancelled, returned, or refunded. Customers are requested to review their order details carefully before confirming the purchase.
Dispatch means the item has left our showroom, warehouse, or production facility and has been handed over to our delivery team or logistics partner.
Refund Eligibility
Refund requests may only be considered before dispatch and are subject to management approval.
Approved refunds may require order verification, payment confirmation, and inspection of the product where applicable.
Delivery charges, service charges, and handling costs are non-refundable once processing has started.
Damaged or Incorrect Items
If an item is received damaged or incorrect, customers must report the issue immediately at the time of delivery.
The product may be inspected by our team before any replacement, repair, or suitable resolution is offered.
Claims made after delivery may not be accepted if the product has been used, moved, altered, or damaged after receipt.
Custom & Made-to-Order Furniture
Custom-made, personalized, or made-to-order furniture is prepared according to the customer's selected design, size, polish, fabric, color, or material.
These items are not eligible for refund once production has started, unless there is a confirmed manufacturing fault verified by our team.
Cancellation Before Dispatch
Customers may request cancellation before the order is dispatched. Cancellation approval depends on the order status, product type, and whether production or processing has already started.
If a cancellation is approved, the refund amount and timeline will be communicated after review by our team.
Need Help With a Refund Request?
For refund, cancellation, or order-related concerns, please contact our support team with your order details. We will review your request and guide you according to the status of your order.